6. How long does an order take? My friend already received their photo back, but I’m still waiting on mine.

While we handle images in the order they are received, we have a large group of editors assigned to different orders, so delivery times vary depending on the complexity of the order and if additional attention is required before it’s delivered to you. Our estimated return time is usually within 12 hours, but it can take up to 24 hours in some cases. Feel free to reach out to support@kromephotos.com if your order has not been completed in 24 hours.

** When you re-edit your order, the clock resets. Certain changes and complex edits take nearly as much time as an original order. We want to ensure your order is perfect, so your patience is appreciated! **

** Please allow additional time (up to 2-3 days) during holidays. **