10. What if I can’t get the preview function to work?

The preview function on our app is a ROUGH draft, meant to give you a visual idea of what your photo will look like with a particular background, before your order is sent off to our professional editors. Within the preview, you can sample your photo on different backgrounds to select the one you like best!

If you receive a pop-up message that the app was unable to create a preview for you, you can still proceed normally with the order using your image – you just won’t be able to preview your order before submitting.

Once you place your order, KROME connects each customer with their own editor that works on your photo from start to finish. If there is an issue, your editor will reach out to clarify.