Terms of Service

Please read these Terms of Use (“Terms”) carefully. They contain the legal terms and conditions that govern your use of and access to our websites, mobile sites, and mobile applications …

9. Privacy Policy

This privacy notice discloses the privacy practices for (www.kromephotos.com and Krome Studio apps and Ecwid Studio). This privacy notice applies solely to information collected by this service. It will notify you …

8. Where do I get my final images

We will notify you via email when your images are completed. You can download the files directly from your order dashboard. You will have the option to request a re-edit, …

7. How do I make changes to my designs

During your design meeting, you can let your designer know what changes you’d like made.You also have the ability to submit a re-edit request from the order dashboard. Simply view …

6. Downloading the Remote Photographer App

The Remote Photographer mobile app for iOS is available in the Apple App Store. You may download this free application by clicking here: Remote Photographer You can also search the Apple …

5. What is Remote Photography and its process

Often a product is too large, too heavy or too expensive to be shipped to our studio for photography. Instead, Remote Photography is a clever method for helping our customers …

4. How to ship your product to us

If you elected to ship your product to us for “in-studio” photography (when you created your order), then please send it to this address: Ecwid Studio  36 Chuchill Ave Palo …

3. Studio Photography vs Remote Photography

Ecwid Studio provides options for your photography needs. We offer Studio Photography in which you ship your product to our studio in Palo Alto, California. Our professional setup accommodates standard light …

2. How to get started?

Simply complete your profile here and select your package. Be sure to answer the questions about your product. Your information will be sent to one of our pro designers, who develops a …

1. About

Ecwid Studio service creates Images That Sell products by designing, photographing and creating listing (white cut out), lifestyle (new models and backgrounds), and infographic images (detailed informational graphics to help …