FAQ

1. How do I Krome enhance my photo?
You can send a photo to your personal Krome editor for enhancement either through the Krome My… pages or the Krome Dashboard.

If you’re on a Krome My… page, just click the K button under Get Started.
If you’re on the Dashboard, select Upload Photos and then click the K button for each photo you want enhanced.

After you send us the photo, your personal editor will e-mail you within 24-48 hours to let you know that your photo is finished. At that point, you will need to enter the Dashboard to view the before/after versions of your photo. Click here if you uploaded a photo for a free trial.

2. What are the editing and pricing options?
There are two main editing options: Level 1 and Level 2. Both Level 1 and Level 2 enhancements include cropping, color correction and enhancement, exposure fixing, red eye removal, sharpening, highlight rescuing, shadow brightening, and noise reduction. Level 2 editing also includes blemish or scar removal, teeth whitening, skin and wrinkle smoothing, hair smoothing, braces removal, and glare removal.

Level 1 ($4.99/photo) includes color enhancing, advanced area editing, and artistic features such as vignette, sepia, or black and white transformation.

Level 2 ($9.99/photo) includes advanced pixel editing and removal of objects or people from the background. Level 2 can also apply skin and hair smoothing to give your photo a polished look.

3. How do I upload a free trial photo?
On one of the Krome My… pages, click the K button under Get Started. You will be sent to a Sign Up page, which is the first step in a five step process. On the Choose page, enter FreeTrialQ311 into the coupon code section and click Redeem. This will allow you to skip the Purchase page, and your photo will be sent directly to your photo editor.

After you send us the photo, your personal editor will e-mail you within 24-48 hours to let you know that your photo is finished. Your photo will have a watermark which you can remove by following the directions given in the e-mail.

Please note that the free trial promotion code expires on September 30, 2011 and can only be used for first time users.

4. What is the Krome Treatment?
Unlike the other services we offer, Krome Treatment performs simpler edits on an album of photos, instead of advanced enhancements on one or a few photos. With Krome Treatment, all of your photos will be cropped, color enhanced, and tagged. Then, you can easily share them through Facebook, Shutterfly, and e-mail. With our other services, your photos will receive a wide array of advanced area and pixel editing, in addition to basic cropping and color enhancing.

Click here to learn more about the Krome Treatment service.

5. What is the Krome Dashboard?
Whenever you log into your Krome account, you will land in the Krome Dashboard. Here you can see all of the photos that your photo editor has edited for you. Plus, with the click of a button you can easily share your photos with friends and family.

You will primarily use the Dashboard to view your photo’s before/after once your editor finishes enhancing your photo. The Dashboard is also where you can make a purchase to remove a watermark from a free trial photo.

Learn More about the Krome Dashboard.

6. What happens after I upload my photo?
Your professional editor will receive the photo once you upload it and choose editing options. Within 24-48 hours, your editor will finish enhancing the photo and send you an e-mail with instructions on how to view the before/after on the Krome Dashboard.

7. Who sees my photo after I upload it?
When you upload your photos to Krome Photos, they will be enhanced and processed by your personal editor. Your photos are seen by the Krome Photos team, and nobody else!

Regardless of whether you upload snap-shots of family events or professional photo shoots, we respect your right to control the publication of your photos. Therefore your photos will never leave the Krome Photos system without your permission.

Have any other questions? Just contact us, and we’ll be happy to answer.

8. What if I’m unsatisfied with the enhancements?
At Krome Photos, we only employ top-notch professional editors, and we are confident in their ability to make your photos look absolutely stunning.

In the unlikely event that you are not completely satisfied with our work, just contact us and we will keep working on your photo until you are pleased.

9. I uploaded a free trial photo. What now?
First, check out the before/after versions to make sure you’re satisfied. Then, to remove the watermark from the photo, click the K button and purchase the appropriate level editing. After the purchase is complete, the watermark will instantly be removed and you can feel free to share or download the enhanced photo to use anywhere!

10. What is a Krome photo book?
A Krome photo book is a collection of photos that you have uploaded into our dashboard system and a Krome photo book designer creates a custom photo book for you. It is a perfect combination of your photo memories and Krome Photo’s professional photo book service.

11. Why should I choose Krome photo books over making my own?
You don’t have to do any work! We have made the process easy for you. Just upload your photos and we will take care of the rest. Choosing a service like Krome is the easiest and fastest way to get a one-of-a-kind photo book made just for you.

Krome photo books are designed by professionals who are trained in the art of creating one-of-a-kind, flawless photo books.

12. Do I have to sort all of my photos before I send them to my book designer?
No, you can select “Editor’s Choice” and choose the number of photos that you would like to have in the book. Our photo editors will sort through the photos, select the best photos, and create your custom photo book.

13. What happens after I upload my photos into Krome’s Dashboard and click “Order Photo Book”?
Simply adjust the number of photos, pages, photos per page that you would like to appear in your book. Write a note to the photo editors and photo book designers, if you have any special requests. Then click submit.

Your personal photo book designer will take great care of your photo memories and create a unique photo book just for you. When the book is complete the designer will send you an email with a link that allows you to review and order your book on the Blurb website.

14. What sorts of notes should I send to my editor when I order my book?
You can say as little or as much as you like. We suggest you describe what colors you prefer, who the important people are in your book, and any key events, places, or photos you would like to highlight.

15. Can I control how many photos, photos per page, and pages I would like in the photo book?
Yes, the Krome Photos Dashboard gives you full control of the percentage of photos that you would like used. It also let’s you specify how many photos per page you would like and how many pages in the photo book you want. Then a Krome photo book designer abides by your requests and takes care of the rest. The designer is trained to select the very best of your photos and tell your photo memory stories the way they are meant to be told.

16. I love my photo book! How do I order it?
You will receive an email with a link to your completed photo book and it will prompt you to order it from the Blurb website. (Krome Photos employs the Blurb BookSmart software to design your photo book, which is why the ordering process is done on the Blurb site. You will need the Krome link to the site to complete your order.)

17. What if I am not 100% satisfied with the photo book?
Krome Photos makes it easy to contact the designer and communicate adjustments about the photo book so that you are completely satisfied with your product. Just reply to the “Your order is ready for purchase” email and let your photo book designer know what you would like to revise.

18. How long do I have to purchase my book?
15 days.